Buy with confidence. All aquarium livestock are hand-picked, carefully screened for size and exceptional color, quality, and health by our expert hobbyists. Vivid Aquariums guarantees that all livestock will arrive alive and live for 15 days or we will issue a REFUND for the purchase price of your lost item. We have the best livestock guarantee on the web!
Terms and Conditions:
- Please read 'Terms and Conditions' carefully.
- Please do not discard specimens without our consent as this will void our guarantee.
- If your deceased animal goes 'missing' or gets 'eaten', we will not provide a refund. Many missing animals are hiding and are not deceased. It is your responsibility to provide proof of the deceased specimen.
- Fifteen-day guarantee begins on the initial delivery date.
- Customer must sign for package on the first delivery attempt -- even if FedEx is late.
- If your order is delayed you are still required to receive it and acclimate all contents before contacting us. Delayed orders will be handled on a customer to customer basis.
- Customer must follow all acclimating procedures even if animals appear dead. While we pack with the utmost care, fish may be stressed from shipping and will become more lively after acclimation and rest.
- Tank’s water chemistry must be within the following parameters: - Temperature – between 75°- 83° F and constant - Ammonia – 0.0 ppm - Nitrite – 0.0 ppm - Nitrate – 0.0-30 ppm - pH – 8.1-8.4 - Specific gravity – 1.020-1.025
- We will not be responsible for livestock that has died as a result of being harassed or picked on by other fish.
How to submit a livestock claim:
- Email a picture of the deceased specimen to (firstname.lastname@example.org) within Fifteen days to report any losses. Be sure to include name, order number, pictures and a message.
- Please do not call for livestock losses, all losses must be reported via Email with pictures.
- We will not issue any refunds without a picture of the deceased submitted via email.
- We will not re-ship lost items, they will be instead refunded and you may submit another order at a future date.
- You will receive a confirmation email to let you know your account has been refunded.
- Sorry, we do not issue credit or refunds for any shipping costs.